Sponsored Seminar by The Jan Roberts Consultancy
"Customer Service in a Recession" with an Expert Panel

Expert Panel Members:
Georgina Spacey, Head of HR for The Balmoral Hotel
Grant Docherty, Partner at Biggart Baillie
Colin Smith, Senior Business Manager of Bank of Scotland
Ann Scott, Senior External Relations Manager of Job Centre Plus
Campbell Muir, Managing Director of Connect Limited

Good customer service is core to the business community in Scotland and never more so than in a recession.  But how do we manage it, measure it and develop it?  Is it regarded as a nice to have or an essential part of our IP in the UK? Some would say we are infamous rather than famous for our customer service but if it is integral to a brand then that view needs to change.

Jan Roberts leads a brainstorming session in a learn and share environment about the protection and development of quality customer service in a recession and how this adds revenue to the bottom line.

Book your place now ...